mall FAQ — All answers from deposits to gaming

Log in to your mall account, go to the Deposit section, and select bKash. Send the payment to the designated bKash number, then confirm the deposit by entering the transaction ID. The minimum deposit is ৳200. First-time depositors can receive a 120% bonus of up to ৳20,000 — make sure to read the bonus terms and conditions.

mall does not charge any deposit fees. However, your mobile banking provider — such as bKash, Nagad or Rocket — may apply their own service charges. For bank transfers, the relevant bank's policies apply. Check your payment app or bank's guidelines before making a deposit.

The minimum deposit is ৳200 for every payment method. Whether you use bKash, Nagad, Rocket or bank transfer, the limit is the same. The minimum withdrawal amount is ৳1,000. You can start playing slots, fishing games or live casino even with a small amount.

Yes, Nagad is fully supported at mall. Select Nagad on the deposit page, send the payment to the number shown, and submit the transaction ID. You can also use bKash, Rocket, and bank transfer — including Islami Bank, Dutch-Bangla Bank or any other Bangladeshi bank.

Contact mall directly via live chat or email — the support team can help you set up self-exclusion or a cooling-off period. You are also advised to reach out to Gamblers Anonymous or local mental health services. All assistance available at mall is free and confidential.

Some common signs: placing more bets to recover losses; hiding your betting from family or friends; using money meant for bills or essential expenses on betting; trying to stop betting but being unable to. If any of these apply to you, contact mall's support team.

Request it through mall's live chat or support email and a cooling-off period (a break for a set time) or self-exclusion (a long-term block) will be applied. During a cooling-off period you will not be able to log in to your account. This can be requested at any time and takes effect immediately.

Yes. Let the mall support team know and they can set a daily, weekly or monthly deposit limit on your account. This is an effective way to manage your budget. If you later request an increase, mall applies a waiting period to ensure the decision is considered carefully.

All casino and betting activities at mall are strictly for users aged 21 and above. You must declare your age at registration, and proof of age (NID or passport) is required during account verification. Opening or using an account by anyone under the minimum age is strictly prohibited.

For identity verification at mall, a National ID card (NID), valid passport or driving licence is accepted. For address verification, a recent bank statement or utility bill can be submitted. Make sure the images or scans of documents are clear and not expired.

If you receive a rejection notice from mall, read the reason carefully first. Common reasons include a blurry image, the name on the document not matching the account name, or an expired document. Fix the issue and resubmit. Contact live chat support if you need help.

Yes, this is mandatory. The name registered on your mall account must exactly match the name on your bKash, Nagad, Rocket or bank account. A name mismatch may cause withdrawals to be held. If you registered with the wrong name, contact support.

mall stores all personal data using SSL encryption on secure servers. Copies of NID or passport submitted for verification are not shared with third parties. Read the Privacy Policy page for full details on data protection.

In a progressive jackpot game, a small portion of every bet is added to a shared pool. The more players bet, the larger the pool grows. When someone hits the required combination, they win the entire pool and it resets to zero. This gives the chance for larger prizes than regular slots.

Many slots at mall have a demo mode where you can try the game with virtual balance at no risk. Winnings in demo mode cannot be converted to real money. It is a good way for new players to understand the game mechanics. Where a demo option is available, it is indicated on each game's page.

Volatility describes how often and how large the payouts are. Low-volatility slots pay out frequently but in smaller amounts, while high-volatility slots pay out less often but the amounts can be larger. For example, Nolimit City's Fire in the Hole xBomb and Hacksaw Gaming's Wanted Dead or a Wild are high-volatility games. Choose based on your budget and playing style.

Free spins are usually triggered when 3 or more scatter symbols land at the same time. During this feature, the reels spin without any additional bet and winnings are added to your balance. Some games include multipliers or extra spins within the free spins round. mall's slots section has many games with this feature.

Teen Patti is played with three cards and the player with the best hand wins — it is well known as a version of three-card play. Andar Bahar is even simpler: one card is shown and you bet on whether Andar (inside) or Bahar (outside) will produce a matching card. Both games are available in mall's JILI section.

In live dealer games, a real dealer broadcasts live video from a studio. You place bets on screen and play in real time with the dealer — just like sitting in a physical casino. mall has live rooms from leading studios such as Evolution, Pragmatic Play Live and Ezugi.

Baccarat is played with two hands — Player and Banker. You bet on which hand's total card value will be closest to 9. 10s and face cards count as zero; all other cards count at face value. A Tie bet is also available, but it carries a higher house edge. mall's live Baccarat tables have guides available in Bengali.

Yes. mall's live casino is fully supported in mobile browsers. A 4G or stable Wi-Fi connection is recommended for a good streaming experience. mall also has Android and iOS apps available through official channels. Battery and data usage may be higher while running live dealer games on the app.

Yes. European Roulette has 37 slots including a single zero (0), which gives better RTP than American Roulette. And Dragon Fishing 2 is a popular fishing game where you use various weapons to catch fish and win prizes. Both games are available to play directly at mall.