mall's Privacy Policy

1 Introduction and Scope of Policy

mall bet (referred to hereafter as "mall", "we", or "our") operates an online gaming and betting platform for Bangladeshi users. This Privacy Policy ("Policy") explains what personal information we collect from you when you use mall's website and services, the purposes for which that information is used, who it may be disclosed to, and what rights you have over your information.

By using mall's services, you are considered to have agreed to the terms of this Policy. You are requested to read this Policy carefully. For details on the general terms and conditions of using mall's services, please visit our Terms and Conditions page.

2 What Information We Collect

mall collects various types of information to improve the quality of your service and maintain a secure environment. These are described below in separate categories:

2.1 Registration and Identity Information

Information you provide when creating an account:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Username and password

2.2 Financial and Transaction Information

Information required for deposits, withdrawals, and other financial activities:

• bKash, Nagad, or Rocket account number (for transaction verification)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Betting and gaming transaction details

2.3 Technical and Usage Information

Information collected automatically when you use mall's platform:

• IP address and device information
• Browser type and operating system
• Site usage logs and session duration
• Cookies and similar tracking technologies
• Pages accessed and click data

2.4 Communication and Support Information

If you contact mall's customer support via live chat or email, records of that conversation may be stored. This is used to ensure service quality and to assist with future support.

3 Purposes for Using Your Information

mall uses your information for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, managing, and securing your account
• Identity verification and age confirmation (complying with the 21+ age requirement)
• Processing deposits and withdrawals
• Applying bonuses and promotions

3.2 Security and Fraud Prevention

• Detecting and preventing suspicious activity
• Monitoring for multiple account creation
• Stopping financial fraud and unethical activity
• Maintaining the technical security of the platform

3.3 Service Improvement and Personalisation

• Recommending games or betting options based on your preferences
• Improving the platform's functionality and experience
• Diagnosing and resolving technical issues

3.4 Communication and Customer Service

• Sending important messages about your account and transactions
• Providing 24/7 live chat and email support
• Sharing information and alerts related to responsible gaming

4 Disclosure of Information and Third Parties

mall does not sell your personal information or transfer it commercially to third parties. However, information may be shared in specific circumstances:

4.1 Service Provider Partners

Limited information is shared with selected partners for payment processing (bKash, Nagad, Rocket, and bank transfers), technical infrastructure, and security verification. mall's agreements with these partners include data protection obligations.

4.2 Legal Obligations

Where mall is legally required to do so — in response to a court order, government investigation, or a lawful request from a law enforcement authority — relevant information may be provided.

4.3 Business Changes

In the event of a major change to mall's business structure (such as a merger or acquisition), user information may be transferred as part of the assets. We will notify you appropriately before any such change takes place.

5 Cookies and Tracking Technologies

mall's website uses cookies and similar technologies. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential cookies: Required for login sessions and security — these cannot be turned off.
• Functionality cookies: Used to remember your preferred language and settings.
• Analytics cookies: Used to understand site usage statistics — completely anonymised.

5.2 Cookie Controls

You can turn off non-essential cookies by changing your browser settings. However, doing so may limit some features of the site.

6 Data Storage and Security

mall takes industry-standard technical and organisational measures to protect your information.

6.1 Technical Safeguards

• All data transmissions are secured via SSL/TLS encryption
• Sensitive information is stored in encrypted form in the database
• Access by service providers is governed by access policies
• Regular security reviews and audits are carried out

6.2 Data Retention Period

mall will retain your information for as long as your account remains active. Even after an account is closed, certain information may be retained for as long as necessary to meet legal obligations and prevent fraud. Once that period ends, the information will be securely deleted.

7 Your Rights

As a mall user, you have the following rights over your personal information:

7.1 Right to Access and Correct Information

You can request mall at any time to let you know what information is stored about you. If any information is incorrect or incomplete, you can submit a request to have it corrected. In many cases you can also update your information directly from your account settings.

7.2 Right to Delete Information

In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

7.3 Right to Object to Processing

You can opt out of marketing communications at any time. To do so, contact mall's support team.

8 Responsible Gaming and Information

mall believes that protecting user information is essential to responsible gaming practices. By analysing your gaming activity data, mall is able to identify patterns of problematic behaviour and provide timely support. This information is used for your protection, not against you.

To learn more about responsible gaming and find tools to manage your gaming activity, visit our Responsible Gaming Guide page.

9 International Data Transfers

To operate mall's services, your information may be stored or processed on servers located outside Bangladesh. In such cases, mall ensures that the countries or organisations involved maintain adequate data protection standards and that your information is handled in accordance with the standards set out in this Policy.

10 Policy Changes and Updates

mall may change or update this Privacy Policy from time to time. If significant changes are made, we will post a notice on the platform or inform you via your registered email. Continuing to use mall's services after any changes will be considered your acceptance of the updated Policy. You are therefore encouraged to check the "Last Updated" date of the Policy regularly.

For answers to general questions about mall's services, visit our Frequently Asked Questions (FAQ) section.

11 Contact

For any questions or concerns about this Privacy Policy, or to exercise your data rights, please contact mall:

We aim to respond to all requests as promptly as possible. Responses to matters involving legal obligations may take a little longer.