mall Terms and Conditions
Please read the following terms carefully before using this platform. By registering or logging in to mall, you are considered to have accepted all these terms.
Table of Contents
- 1. General Information and Definitions
- 2. Eligibility and Age Requirement
- 3. Account Registration
- 4. Account Verification and Security
- 5. Deposits and Withdrawals
- 6. Bonuses and Promotions
- 7. Gaming Rules
- 8. Prohibited Activities
- 9. Account Suspension and Closure
- 10. Responsible Gaming
- 11. Privacy and Data Protection
- 12. Dispute Resolution
- 13. Limitation of Liability
- 14. Changes and Termination
1 General Information and Definitions
This document is the core foundation for operating the mall platform. "mall", "we" or "platform" refers to the mall-bet.cam website and all its associated services. "Member", "you" or "user" refers to any registered account holder.
"Services" includes sports betting, casino games, live casino, fishing games and other entertainment activities offered at mall. "Account" refers to a member's own personal account, which is in their name alone and for their sole use.
These terms and conditions, mall's Privacy Policy and the specific terms of each promotion together form the complete agreement. In the event of any dispute, the terms stated in this document shall take precedence.
2 Eligibility and Age Requirement
21+ To open an account and use any service at mall, you must be at least 21 (twenty-one) years of age. Minors are strictly prohibited from participating on this platform. mall may request a government-issued identity document for age verification at any time.
By registering, you confirm that you are a resident of Bangladesh and that there are no legal restrictions in your area preventing you from using online gaming services. It is entirely the member's responsibility to confirm their own eligibility.
mall reserves the right to refuse any account registration or provision of services at its discretion.
3 Account Registration
Each individual may hold only one account on mall. Having more than one account under the same person is strictly prohibited. Providing accurate and complete personal information at the time of registration is mandatory. Providing incorrect or false information is considered a breach of these terms.
3.1 Registration Information
The following information is required at registration:
- Full name (as per National ID card)
- Active mobile number
- Date of birth (for age verification)
- Email address (if applicable)
- Payment method details
3.2 Account Exclusivity
Each account is for the sole use of the registered individual. Allowing a third party to use the account, or placing bets or making transactions on behalf of another person, is prohibited.
4 Account Verification and Security
mall may request additional documents for identity verification at any time. These may include copies of a National ID card, passport or driving licence. Withdrawals may be held until the verification process is complete.
4.1 Password and Access
It is your responsibility to keep your account password confidential. Report any suspicious activity or unauthorised access to mall's support team immediately. mall is not responsible for any loss resulting from sharing your password with another person.
4.2 OTP and Two-Step Verification
mall uses OTP-based verification to ensure security. Do not share any OTP received during a transaction with anyone else. If an OTP does not arrive on your mobile number or you experience any issue, contact support immediately.
5 Deposits and Withdrawals
Accepted methods for deposits and withdrawals at mall are: bKash, Nagad, Rocket and bank transfer (Dutch-Bangla Bank, Islami Bank and other major commercial banks). Transactions through any other method are not accepted.
5.1 Minimum Limits
- Minimum deposit: ৳200 (per method)
- Minimum withdrawal: ৳1,000
- Withdrawal processing time: usually 10–45 minutes
5.2 Transaction Conditions
Withdrawals must be made using the same method used for the deposit. Account verification must be completed before submitting a withdrawal request. If the wagering requirement of any active bonus has not been met, withdrawals may be partially or fully restricted.
5.3 Fraudulent Transactions
If any transaction appears suspicious, mall may temporarily hold it for investigation. It is the member's responsibility to notify support immediately in the case of any incorrect or unauthorised transaction.
6 Bonuses and Promotions
mall offers various bonuses and promotions, each with its own specific terms. Claiming a bonus means accepting the specific terms of that bonus.
6.1 Welcome Bonus
New members can receive a 120% bonus on their first deposit, up to ৳20,000. The wagering requirement for this bonus is 15 times the bonus amount. Example: on a ৳1,000 deposit with a ৳1,200 bonus, the total balance will be ৳2,200; to withdraw the bonus, ৳1,200 × 15 = ৳18,000 must be wagered.
6.2 General Bonus Terms
- A bonus may only be usable for betting on specific games or categories.
- Bonuses cannot be withdrawn before the wagering requirement is met.
- A member may not claim multiple promotions at the same time unless otherwise stated in the terms.
- If bonus abuse is suspected, mall reserves the right to cancel the bonus.
- Bonus funds should not be treated as free money — withdrawal is only possible after the wagering requirement has been fulfilled.
6.3 VIP Cashback
The mall VIP programme has three tiers: Bronze, Silver and Gold. Cashback is given weekly based on net losses. The maximum cashback is 0.3% at Bronze tier, 0.7% at Silver tier and 1.0% at Gold tier.
7 Gaming Rules
Each game at mall has its own rules, which are detailed on the relevant game page. The rules for sports betting, casino, slots and live casino should be read before using each service.
7.1 Betting Rules
Once a bet is confirmed, it cannot be cancelled or changed unless a technical error is proven. For live bets after an event has started, the odds displayed at the time of placing are final.
7.2 Technical Errors
If a game is interrupted mid-session due to server issues, internet outages or technical errors, mall will decide the outcome for bets from that session. If incorrect odds or payouts are displayed as a clear result of a technical error, the affected bets may be considered void.
7.3 Game Results
All game results are determined by a Random Number Generator (RNG) or live dealer method. mall does not guarantee any specific outcome.
8 Prohibited Activities
Any of the following activities will be considered a breach of mall's terms and may result in account closure as well as legal action:
- Creating or operating multiple accounts
- Placing strategic bets with the intent to abuse bonuses (bonus hunting)
- Using computer programs, bots or automated software
- Attempting to hack or gain unauthorised access to the platform
- Using fraudulent payment details
- Coordinating with other members to manipulate bets
- Using the platform for money laundering or financial crime
- Operating an account using a false identity or another person's details
If any of the above violations are detected, mall may close the account and seize the associated balance without prior notice.
9 Account Suspension and Closure
mall may temporarily suspend or permanently close any account in the following circumstances:
- Any clause of the terms and conditions is violated
- False information is provided during the verification process
- Extended inactivity (generally 12 months or more)
- Upon instruction from a court or government authority
- At the member's own request (voluntary account closure)
9.1 Inactive Accounts
An administrative fee may apply to accounts that remain inactive for an extended period. mall will notify the member at their registered mobile number or email before closing an account due to inactivity.
10 Responsible Gaming
mall believes that gaming is an entertainment activity — not a reliable source of income. We encourage our members to play responsibly. Members can set their own deposit limits and, if needed, temporarily or permanently restrict their account.
If you experience issues with gambling addiction or excessive play, read the Responsible Gaming Policy — it contains detailed information on available support. mall's support team is available 24/7 to assist with this.
21+ Please remember — this platform is only for adults aged 21 and above.
11 Privacy and Data Protection
mall is committed to protecting members' personal information. Detailed policies on data collection, storage and use can be found on our Privacy Policy page. In brief:
- Members' data is not sold to third parties.
- Data is used to operate services and fulfil legal obligations.
- All transactions are encrypted using SSL technology.
- Members can contact support to view or correct their stored information.
12 Dispute Resolution
If a dispute arises regarding a bet result, transaction or account matter, the first step is to seek resolution through mall's live chat or email support. Complaints must be submitted as soon as possible, and in any case within 30 days of the incident.
12.1 Complaints Process
The mall support team will investigate a complaint as quickly as possible after receiving it. Complex matters may take additional time and the member may be asked to provide further information or evidence. mall's decision will be considered final.
12.2 Support Channels
Members can get direct assistance in Bengali and English via live chat 24/7. Contact by email is also available. For general questions, you can also visit the Frequently Asked Questions (FAQ) page.
13 Limitation of Liability
The mall platform is provided on an "as is" basis. The service may be temporarily unavailable due to technical issues, third-party service failures or unavoidable circumstances. mall is not liable for any indirect loss arising from such situations.
13.1 Third-Party Services
mall uses services from various game providers (such as Evolution, Pragmatic Play, PG Soft, JILI and others) and payment processors. mall is not directly liable for any failure of these third-party services, but will cooperate to resolve any issues.
13.2 Limitation of Loss
In any situation, mall's maximum liability is limited to the actual balance in the member's account. No claim may be made for expected profits or indirect losses.
14 Changes and Termination
mall reserves the right to change, amend, or partially cancel these terms and conditions at any time. For significant changes, members will be notified through their registered contact details.
Continuing to use the platform after updated terms are published will be considered acceptance of the new terms. If a member does not agree to the updated terms, they may request to close their account.
14.1 Platform Operations
mall reserves the right to fully or partially suspend its services for business reasons. In such cases, members will be notified in a timely manner and the process of returning verified account balances will be initiated.
14.2 Applicable Law
These terms and conditions are governed by the operating policies of the mall platform. If any part of these terms becomes invalid for any reason, the remaining parts will remain fully in effect.