mall Responsible Gambling
Gambling should be fun, not stressful. mall wants you to enjoy entertainment safely, within your limits, and with full awareness.
Our Commitment
mall believes that online betting and casino are a form of entertainment — not a source of income. The personal wellbeing of every member is our highest priority. That is why we provide tools and information to help you stay in control of your gambling.
Responsible gambling means not only keeping yourself in check, but also protecting those close to you. Under mall's terms and conditions, opening an account or placing a bet on behalf of anyone under 21 is strictly prohibited. We enforce this rule firmly.
If you are concerned about your own gambling habits, or feel that someone you know may be struggling, the tools and support information below can help. Our goal is for every mall member to make informed decisions.
Under our privacy policy, your personal information is fully protected. Any request for self-exclusion or limit-setting is handled by our support team with complete confidentiality.
Control Tools
mall gives you full control over your account. Contact us via 24/7 live chat to use any of the tools below.
Deposit Limit
Set a maximum deposit amount per day, week, or month. Once you lower a limit it takes effect immediately; to raise it you must request the change after a set waiting period.
Session Time Limit
Set a maximum duration for each login session. When the time is up you will be logged out automatically, making it easier to take a break.
Self-Exclusion
Close your account for a set period (30 days, 6 months, 1 year, or permanently). No bets or deposits are accepted during this time.
Loss Limit
Decide in advance the maximum amount you are willing to lose within a given period. Once that limit is reached, no further bets can be placed.
Reality Check
Turn on periodic pop-up notifications that remind you how long you have been playing and how much you have spent in total.
Cooling-Off Period
Temporarily close your account for 24 hours up to 7 days to clear your head. This tool is easy to activate and takes effect immediately.
Warning Signs
Problem gambling patterns often develop gradually. Recognising the signs below makes it possible to seek help in time.
Spending Beyond Your Budget
Betting with household money or savings, or gambling with borrowed money — this is a serious warning sign.
Chasing Losses
Repeatedly raising bets to win back lost money — if this thought comes to mind, it is time to take a break.
Disruption to Sleep and Daily Life
Losing sleep, work time, or family time because of gambling — this is a sign of losing control.
Hiding from Family
Concealing your betting from those close to you or being dishonest about it — this feeling is a sign of stress.
Unable to Stop
Unable to stop whether you are winning or losing — this feeling can be an early sign of dependency.
Anxiety and Mood Changes
Feeling angry or anxious when you cannot gamble, or not feeling happy even after winning — do not ignore these signs.
Safe Gambling Tips
Keeping these simple habits means betting stays entertainment and does not become a burden.
- 1 Before you play, decide how much you are willing to spend and stop when you reach that limit — whether you are winning or losing.
- 2 Never treat betting as a source of income. Winning or losing on any bet is equally possible — no strategy guarantees a result.
- 3 Set a time limit for your play. Long sessions reduce your ability to make good decisions and increase the tendency to spend more.
- 4 Do not bet when you are stressed, angry, or upset. Decisions made on emotion are often the wrong ones.
- 5 Take at least one full day off from betting each week. This keeps habits in check and makes it easier to spend time with family.
- 6 Review your betting history regularly. Your mall account keeps a full record of deposits, withdrawals, and bets — check it often.
- 7 Never bet with borrowed money. Gambling with money taken from friends or family can damage relationships and increase financial harm.
mall's Responsible Gambling Commitment
mall always places member protection above business interests. We follow strict verification procedures to prevent underage access, and we proactively reach out to members when potentially harmful gambling patterns are identified. Our 24/7 support team is ready to hear any concern you may have.
Where to Get Help
Acknowledging a problem takes courage. Help is available from any of the sources below.
mall Live Chat
Our support team is available on 24/7 live chat in both Bangla and English. Submit any request for limit-setting, self-exclusion, or account closure right here.
Email Support
If you would like to report a problem confidentially, write to us by email. mall support email: [email protected] — the team responds in Bangla.
Family and Friends
Talk openly with those close to you. Family is often the most effective source of support — let them in.
Professional Counselling
A mental health specialist or counsellor can provide expert guidance on addictive behaviour. Contact your local hospital or mental health clinic.
Support Groups
Self-help support groups for overcoming gambling addiction have been formed in Bangladesh. Talking with others who share similar experiences in these groups can be helpful.
More Information
Answers to common questions about responsible gambling are given in detail in our FAQ section. Read through it and contact support if you need further help.